This page only applies to items purchased directly through this site. If you purchased via Amazon, eBay or any other site, please refer to their return & refund instructions.

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, you must have purchased an items directly through our store and your item must be UNUSED and in the same condition that you received it. We recommend you use USPS to return any items. If it is installed, used or damaged we will not be able to refund you. Your item must be in the original packaging. You are responsible and liable to the return shipping.  Please include your Order Number as part of your return. 


**Returns are not accepted for custom orders

All returns must go to:

Marcala LLC - Monica

PO Box 46457

Tampa, FL 33646

Restocking fee:
If any product is returned in an unused condition, a full refund will be issued minus a restocking fee of 16%.


Once we receive your return, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on method of payment.